Houndstooth Pets

Elegartsy Designer Dog Collars

FAQs

RETURNS AND EXCHANGES

We stand by the quality of our products.  Products that are in new condition may be returned for any reason.  Please contact Customer Service for a Return Authorization Form.  This form must be included with the return or exchange.  We do not refund shipping and handling charges.  Exchanges will incur additional shipping charges.

STEPS FOR SELECTING A HOUNDSTOOTH PETS COLLAR

I.    Design – select a collar based on color and personality of your dog.  At times you’ll want a color that blends well with your dog’s fur, at other times a contrasting color is fun.  What design fits your dog’s personality or is a personality that you want your dog to embrace.

II.    Width – once the design or designs or chosen, determine the perfect width for your pup.  Our collars are made in 3/4″ to 2″ wide {buckle collars are up to 1.5″ only}.

III.   Size – measure your pup’s neck for a buckle collar.  For a martingale collar, two measurements are required – around the neck and also around the head from ear to ear so that the collar can slip around the head.

MARTINGALE COLLARS ARE THE NEW ‘IT’ COLLAR

A Houndstooth Pets martingale collar is often designed with not ONE, but TWO different fabulous fabric patterns for your pup!  This makes for a beautiful artsy collar!  A martingale has two loops and is called a ‘gentle choke’ collar.  The smaller loop attaches to the leash, while the larger loop slips over your pups head.  If your dog pulls on the leash, the large loop tightens around your dog’s neck.  It’s safe, yet gentle.

Is a martingale difficult to take on and off?  NO – there is one slide that the material adjust through to make it larger and smaller.  Once your pup starts wearing the collar, it becomes a little more pliable and easily adjusts after a week or two, depending on how often you take off the collar.  I remove my pups collars every night, so I’ve noticed that within a week they adjust very easily, yet will not adjust on its own.  (It will depend on the material as well).

History… martingale collars were originally designed for sighthounds, such as greyhounds, salukis, whippets, etc.  Sighthounds typically have the same size neck as head and could easily slip out of a regular buckle collar – they will not slip out of a gentle choke collar like the martingale.

Today…. when dog owners find out about the martingale collar and try it, they LOVE it because of its sleek elegant design and gentle safety aspect.  In addition, many professional dog show owners and trainers are opting for the martingale collar because they do not damage the fur and have a humane choke aspect.

WHAT COLLAR SIZE SHOULD I SELECT?

Each product lists the sizes for martingale and buckle collars.  Follow these steps to determine collar size:

Martingale Collar

1. Measure around your pup’s head (from ear to ear).  The collar needs to be large enough to slip over his/her head.

2. Measure around your pup’s neck.

The martingale collar size should be large enough to slip over your pup’s head and small enough to fit snugly around his/her neck without being tight.

Buckle Collar

1. Measure around your pup’s neck.  This collar should fit snugly around his/her neck without being too tight.

For questions, please contact Customer Service.  Custom collar sizes can be made specially designed for your pup if he/she has a different size requirement!

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Each collar is custom handmade for your pup.  It may take up to 14 days to ship your order.

DO I PAY SALES TAX?

Houndstooth Pets is required to collect state and local sales tax on orders shipped to the states where we have a physical presence.  Currently, all orders shipped to Illinois locations will be charged sales tax on the merchandise as required by state law.

CAN I WASH MY COLLAR?

Yes!  Hand wash, cold water with mild detergent;  or gentle cold cycle, put collar in a pillow case.  Air Dry.  You may also spot clean the collars.

WHAT ARE SHIPPING COSTS?

Anywhere in the U.S. = $5.00 flat rate

Canada = $16.00 flat rate

Outside of the U.S. = $20.00 flat rate

Handmade in Chicago